At The Elegance, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely happy with your purchase, please review our return and refund policy below.

Returns & Exchanges

• Returns and exchanges must be requested within 48 hours of delivery.
• The item must be unused, in its original packaging, and in perfect condition for eligibility.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Once we receive and inspect the returned item, we will process an exchange or refund accordingly.

Refund Process

• Refunds are issued only after the returned item has been received and inspected.
• If approved, the refund will be credited to the original payment method within 5-7 business days.
• Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).
• If the return does not meet our policy criteria, we reserve the right to decline the refund request.

Damaged or Defective Items

• If your item arrives damaged or defective, please report the issue within 48 hours of delivery.
• Provide clear photos of the item and packaging as proof of damage.
• Based on the issue, we will offer a replacement, exchange, or full refund at no additional cost.

Non-Returnable & Non-Refundable Items

• Customized or personalized products (e.g., engraved or specially made items) cannot be returned or refunded unless they arrive damaged or incorrect.
• Items that show signs of use, wear, or modifications are not eligible for return or exchange.

Return Shipping Instructions

• To start a return, contact our customer support at support@theelegance.us with your order details.
• We will provide return instructions, including the return address.
• Please ensure the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service.

Order Cancellations

• Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed or shipped.

For any further inquiries or assistance, please reach out to us at support@theelegance.us. We appreciate your business and look forward to serving you!

Thank you for choosing The Elegance